Spectrum
available in ◊ Provider star ratings are based on user reviews and our independent customer satisfaction survey.
What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
Write your own Spectrum review.
Share your experiences with Spectrum Internet, TV, or mobile. Tell us what you love, what you want to change, and what you could live without.
Read our Spectrum customer reviews.
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2016 Spectrum customer reviews.
Jimmy O | 11-16-2022
Verified User
I would like to say about this company there are scandalous money hungry Crooked
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8
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Shellia P | 11-16-2022
Worst service ever
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Gretchen H | 11-04-2022
Verified User
The speed is fine but, it always goes out at the most inconvenient times
Was this review helpful? 8 0
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Shareka H | 11-04-2022
I have been very patient with Spectrum as I have waited 2 mos. for service. The communication is horrible between the billing & the construction part of the company. At this day in age the Internet is needed & required, so I do not recommend this company if you are living in a new area & needing Internet service.
Was this review helpful? 5 2
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Kenny K | 11-03-2022
Verified User
Hidden fees they lie on there commercial about no nonsense and they are way to high told us they have discounts for people over 65 then when we called local office they said no we have never done that what a way to treat long term customers should be ashamed
Was this review helpful? 18 0
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Chad M | 11-03-2022
Verified User
This is Spectrums internet Buffering.........Buffering........Buffering........
Was this review helpful? 10 0
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Kurt R | 11-02-2022
Horrible customer service, and extreemly spotty service.
Was this review helpful? 6 0
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Deanna C | 11-02-2022
Verified User
Prices are high
Was this review helpful? 4 2
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Martha D | 11-02-2022
Verified User
My cable box broke, and it was replaced with a new box with a BAFFLING, DIFFICULT REMOTE which has fewer functions and is much, much more complicated than the remote I had before. The service 'assisistant' advised me to look online for instructions. Not helpful, nor user-friendly. Very unpleasant and stressful experience, and NOT worth the money they charge.
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Kate B | 11-01-2022
Apparently, Spectrum is a “month-to-month subscription company” just like Netflix or Hulu according to their customer service reps. Being a “month-to-month subscription company” they don’t pro-rate your bill if you cancel your service in the middle of the month. I had service for 9 days in the last cycle and was forced to pay for a full month. This after I’ve had to replace equipment due to outages and then still continued to have outages. Since I work from home, I needed reliable service and switched to another provider that offered the same service for 1/3 of Spectrum’s price.
Was this review helpful? 27 1×